Frequently Asked Questions

Have questions about our services? Learn more in our FAQs below!
What types of chemicals do you purchase?
We typically will review an SDS and sample of the material. If it is a familiar chemical, we can buy based on the sample and SDS review. If it is unfamiliar or considered a hazardous chemical we can still work on it, possibly brokering the chemical. Our range of chemicals is broad.
Can you handle bulk shipments?
Yes, we have a dual tanker bay with loading and unloading capabilities. Also, we have access to handle railcars at a nearby terminal.
What are your shipping and receiving hours?
Typically 8AM to Noon and 1PM to 3:45 PM Tuesday to Friday. Monday we begin at 10AM.
Do you own your own warehousing?
We do own 90,000 square feet at our main location and we lease an overflow warehouse of another 100,000 square feet used for our de-packaging process for packaged, cased goods.
How many years have you been in business?
Our company has been in business for 26 years, having started in 1997.
What is your staffing for chemical knowledge or EHS?
We have a professionally staffed EHS department headed up by a degreed EHS professional. In addition, we have two degreed chemists and one chemical engineer to assist with technical knowledge. We belong to the Local Area Planning Commission (LEPC) for continued learning and shared practices as well as the South Carolina Manufacturers Association (SCMA).
How do we place an order?
Call us at 864-277-5516 and we will walk you through the process.
Do you have a certificate of analysis for your materials?
We typically do have a COA from the manufacturer. If one is not available, we recertify the COA in our own laboratory.
What kinds of laboratory tests can you perform?
Most of our tests are oriented towards quality rather than analytical. In house we can test percentage active solids, pH, color, bacteria, etc. For analytical work, it is a case by case basis utilizing an outside laboratory.
How big is your batch size?
Each of our kettles is 3100 gallons. They are stationed in series, such that we can make larger quantity batches and typical would be a truckload quantity in either totes or in bulk tankers.
What types of ministries do you support?
We operate on Christian values and typically support ministries that are evangelical in nature and that have some kind of relationship with New Life employees.
Are you ISO certified?
We are not iso-certified since we deal in the surplus chemical business where each opportunity is unique.
What is wrong with the product?
Call us for details. Typically the reason a material is available as surplus is age. Most larger chemical companies manage their inventory by financial reasons rather than chemistry reasons. Half of the value is written off the books at six months and the full amount in one year. The chemical shelf life may still have years to it, but financially any future amount of working capital that can be recovered goes directly to the bottom line and waste disposal costs are avoided.
Where are the warehouses located?
Greenville, SC area.
Can you re-package? Totes to drums, or bulk to drums?
We can blend and repackage both liquid and powder materials into a wide variety of package types and sizes.
Do you have bulk storage? What are the size of the storage tanks?
We do have bulk tanks for storage but typically we are not using them for chemical products. These are used for process water or staging for detergent or fabric softener production.
What is that white sticky liquid that you have in your warehouse?
The white sticky stuff is latex emulsion polymers in various chemistries for paint, coatings, adhesives, construction and dust control markets.
What are your key markets or segments that you sell most of your raw materials?
Our key markets are medium to small custom chemical producers such as regional paint manufacturers or other chemical blenders.
What is wrong with the material/ why do you have it?
Every product has a different story, but most often the story is age. Many times the product is prime and is on the surplus market due to reformulation, lost customers, technology change, plant closure or similar circumstances.
How much is freight?
Call for an estimate. We routinely check rates on a daily basis for most of our frequent traffic lanes.
Can you transfer that into a different package?
Yes, but like anything else, it has a handling cost associated with the transfer. Call for details.
Does NLC do toll blending?
Yes we actively toll blend liquid and powder products and are seeking new opportunities for this market.
Do you sell overseas?
Yes, we ship to many different countries around the world, usually from Charleston or Savannah ports.
What are the container codes?
The container codes are as follows:
CHS closed head steel drum
OHS open head steel drum
CHP closed head poly drum
OHP open head poly drum
OHF open head fiber drum
Tote 275 gallon IBC (equal to about 5 drums of material)
Pail 5 gallon bucket
SS Super Sack (fiber bag on pallet)
BAG 55 or 50 lbs. bags
What is the pick-up address?
Either 15 North Kings Road, Greenville, SC 29605 or 300 South Main Street, Mauldin, SC 29662.
Are the prices per pound or per kilo?
Pricing is typically issued as per lb. FOB Greenville, SC. We have a conversion tool on our website product page.
Can we get a sample?
Samples are available and preferred. We want our customers to fully approve of the material in their process and encourage a sample approval prior to shipment. All of our products are sold based upon sample approval.
What is your minimum order quantity?
We try to keep the minimum order at one tote or 4 drums since that is equivalent to one pallet space and is more cost efficient for freight.
How many gallons are in a tote?
Typically a tote is 275 gallons in capacity. We fill detergent totes to 2100 lbs. or approximately 260 gallons. This allows for over 50 five gallon pails per tote (actual is 52). It is a good, basic quantity for customers to understand the marketing concept behind a full tote being in excess of 50 five gallon pails.
How do you determine detergent pricing?
Price is a relative term to the quality of product you receive. Our product is standardized at a higher solids level than other detergents on purpose. It sets an industry standard for quality as compared to a diluted down, colored water. Our typical activity in a laundry detergent is 15-17% compared to many products on the market at less than 10% detergent, or 90% water.

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We would love to assist you with any question you might have. We have an experienced team that is waiting to hear from you.

Please contact us at 1-864-277-5516 or if you have any questions about our available services & capabilities.